Consumer Health Data Privacy Policy

This Consumer Health Data Privacy Policy ("Health Data Policy") explains how 24 Operating Company LLC ("24," "we," "our," or "us") collects, uses, discloses, and protects Consumer Health Data when you use the 24 mobile application, website, and related services (collectively, the "Services").

This Policy applies only to information that qualifies as Consumer Health Data under applicable law.

Not every piece of information collected by 24 is Consumer Health Data.

For purposes of this Policy, Consumer Health Data generally means personal information that identifies or can reasonably be linked to an individual and that identifies, describes, or can reasonably be associated with that individual's physical or mental health status.

Depending on applicable law, Consumer Health Data may include information that could reasonably indicate:

• physical health conditions;
• mental health conditions;
• disabilities;
• reproductive or sexual health;
• health-related services;
• precise location information that could indicate visits to health care providers;
• biometric information where collected for health-related purposes; or
• other information defined as Consumer Health Data under applicable law.

Depending on how you use the Services, 24 may collect limited Consumer Health Data that you voluntarily choose to provide. Examples may include:

• gender identity;
• sexual orientation;
• dating preferences;
• relationship preferences;
• profile information that references health conditions;
• profile information that references disabilities;
• profile information that references mental health;
• information voluntarily shared in messages;
• information voluntarily shared in voice notes;
• information voluntarily provided to customer support; and
• precise location information, where permission is granted and where applicable law treats such information as Consumer Health Data.

We may obtain Consumer Health Data from:

• information you provide directly;
• your profile;
• customer support communications;
• messages you voluntarily send;
• voice notes you voluntarily record;
• device permissions you grant; and
• other information you intentionally submit through the Services.

We process Consumer Health Data only as reasonably necessary to:

• provide the Services;
• display information you choose to share;
• facilitate communication between users;
• improve accessibility;
• respond to customer support requests;
• investigate reports;
• maintain community safety;
• comply with legal obligations; and
• protect the rights of 24 and our users.

We do not use Consumer Health Data to make decisions regarding employment, insurance, housing, or credit.

We may disclose Consumer Health Data:

• to service providers acting on our behalf;
• to cloud hosting providers;
• to customer support providers;
• to fraud prevention and security providers;
• where required by law;
• in connection with a merger, acquisition, or corporate transaction; and
• with your consent or at your direction.

You may choose whether to include health-related information in your profile or communications.

Many health-related disclosures are entirely optional. You may update or remove optional profile information at any time through your account settings.

Depending on where you live, you may have the right to:

• confirm whether we process Consumer Health Data;
• access Consumer Health Data;
• request deletion of Consumer Health Data;
• withdraw consent where consent is the legal basis for processing; and
• appeal certain decisions where required by law.

We may request information necessary to verify your identity before processing your request.

We retain Consumer Health Data only for as long as reasonably necessary to:

• provide the Services;
• comply with legal obligations;
• resolve disputes;
• investigate abuse;
• maintain platform security; and
• enforce our agreements.

When no longer needed, Consumer Health Data will be deleted, anonymized, or securely disposed of in accordance with our retention practices.

24 maintains administrative, technical, and organizational safeguards designed to protect Consumer Health Data against unauthorized access, disclosure, alteration, or destruction.

While we work to protect your information, no security system can guarantee absolute security.

We may update this Consumer Health Data Privacy Policy from time to time. If we make material changes, we will provide notice as required by applicable law.

The "Last Updated" date at the top of this Policy indicates when changes were last made.

If you have questions about this Consumer Health Data Privacy Policy or wish to exercise your rights, please contact: