1Introduction
This Cookie Policy explains how 24 Operating Company LLC ("24," "we," "our," or "us") uses cookies, software development kits ("SDKs"), pixels, local storage, APIs, and similar technologies (collectively, "Cookies") when you use the 24 mobile application, our website, or any related services (collectively, the "Services").
This Cookie Policy should be read together with our Privacy Policy, Terms of Use, and Community Guidelines.
2What Are Cookies?
Cookies are small text files or similar technologies that allow websites and applications to recognize your browser or device.
On mobile applications, many of the same functions are performed through technologies such as SDKs, local storage, secure device identifiers, and similar tools rather than traditional browser cookies.
For simplicity, this Policy refers to all of these technologies collectively as "Cookies."
3Why We Use Cookies
Cookies help 24:
- provide the Services;
- remember your preferences;
- keep your account secure;
- improve application performance;
- detect spam and fraud;
- understand how the Services are used;
- personalize certain experiences;
- improve reliability; and
- measure the effectiveness of our marketing.
Some Cookies are essential for 24 to function properly. Others help us improve the Services.
4Types of Cookies We Use
A. Essential Cookies
These Cookies are necessary for 24 to operate. Examples include Cookies used to:
- authenticate your account;
- maintain login sessions;
- remember security preferences;
- protect against fraudulent activity;
- route traffic across servers; and
- maintain platform stability.
Without these Cookies, many 24 features will not function.
B. Functional Cookies
Functional Cookies remember choices you make. Examples include:
- language preference;
- notification settings;
- accessibility preferences;
- profile display preferences; and
- remembered login information where appropriate.
These Cookies improve convenience but are generally not required for core functionality.
C. Analytics Cookies
Analytics technologies help us understand how 24 is used. Examples include measuring:
- screen views;
- session duration;
- feature usage;
- onboarding completion;
- crashes;
- technical errors;
- subscription conversion; and
- app performance.
Whenever reasonably possible, analytics information is aggregated or pseudonymized.
D. Security Cookies
Security technologies help us identify:
- fake accounts;
- suspicious login attempts;
- bots;
- spam;
- account takeovers;
- unusual activity; and
- abusive behavior.
These technologies help protect both individual users and the 24 community.
E. Performance Cookies
Performance technologies allow 24 to monitor:
- loading speed;
- server response times;
- infrastructure performance;
- application stability; and
- compatibility with different devices.
This information helps improve reliability.
F. Marketing Cookies
24 may use Cookies to measure the effectiveness of our own marketing campaigns. Examples include:
- app installs;
- referral links;
- ambassador invitations;
- Waiting Room campaigns; and
- website traffic sources.
At launch: 24 does not use third-party advertising cookies to serve advertisements inside the application. If this changes in the future, we will update this Cookie Policy.
5Mobile Technologies
Because 24 is primarily a mobile application, we may use technologies beyond traditional browser cookies. Examples include:
- SDKs;
- secure local storage;
- device identifiers;
- push notification tokens;
- authentication tokens; and
- encrypted application storage.
These technologies perform functions similar to browser cookies.
6Information Collected Through Cookies
Depending on the technology used, 24 may collect:
- IP address;
- browser type;
- operating system;
- device model;
- app version;
- language settings;
- screen resolution;
- referral source;
- feature usage;
- crash information;
- session identifiers;
- network information;
- device identifiers; and
- approximate location derived from IP address.
These technologies generally do not collect the content of your private conversations.
7Third-Party Technologies
Certain trusted third-party providers may place or access Cookies while providing services to 24. Examples may include providers offering:
- authentication;
- cloud infrastructure;
- analytics;
- payment processing;
- crash reporting;
- fraud prevention;
- customer support; and
- communications.
These providers process information in accordance with their agreements with 24 and their own privacy obligations.
8Cookie Retention
Different Cookies remain active for different periods:
- Session Cookies: Deleted automatically when your session ends.
- Persistent Cookies: Remain until they expire or are deleted. Examples include Cookies that remember language preferences, login preferences, and security settings.
Retention periods vary depending on the specific technology and purpose.
9Managing Cookies
Depending on your device and browser, you may be able to:
- delete Cookies;
- block Cookies;
- restrict certain Cookies;
- reset advertising identifiers;
- revoke permissions through device settings; and
- adjust browser privacy settings.
Please note that disabling certain Cookies may affect the functionality of 24.
10Mobile Device Controls
Most mobile operating systems allow you to control technologies used by applications. Depending on your device, you may be able to manage:
- location permissions;
- camera access;
- microphone access;
- photo library access;
- push notifications;
- advertising identifiers; and
- tracking permissions.
Settings vary by operating system and device manufacturer.
11Do Not Track
Some web browsers offer a "Do Not Track" signal.
Because there is currently no universally accepted standard governing how online services should respond to these signals, 24 does not currently respond differently to browser-based Do Not Track requests.
If an industry standard emerges or applicable law requires a specific response, 24 may update its practices accordingly.
12Future Technologies
Technology continues to evolve.
As 24 introduces new features or adopts new technologies, we may use additional tools that perform functions similar to Cookies.
When those technologies materially change our practices, we will update this Cookie Policy.
13Changes to this Cookie Policy
We may update this Cookie Policy periodically. When changes are material, we may notify users by:
- updating the effective date;
- posting a notice on our website;
- displaying an in-app notification; or
- using another method required by applicable law.
Your continued use of 24 after the updated Cookie Policy becomes effective constitutes acceptance of the revised policy.
14Contact Us
If you have questions regarding this Cookie Policy, please contact:
1178 Broadway, Floor 3
New York, NY 10001